1112學期 課程基本資料/Course Information
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系所 / 年級 |
管院雙聯 2年級 |
課號 / 班別 |
XEU00021 / A |
學分數 |
3學分 |
選 / 必修 |
必修 |
科目中文名稱 |
服務業管理 |
科目英文名稱 |
Services Management |
主要授課老師 |
裴必達 |
開課期間 |
一學年之下學期 |
人數上限 |
60 人 |
已選人數 |
10 人 |
課程種類 |
一般課 |
課程類別 |
系定 |
學程 |
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全英授課 |
是 |
起始週 / 結束週 / 上課地點 / 上課時間
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第1週 / 第18週 / HB77 / 星期1第7節
第1週 / 第18週 / HB77 / 星期1第8節
第1週 / 第18週 / HB77 / 星期1第9節
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教學綱要/syllabus |
第一部分/Part I(※依課程委員會審議之內容決議填入) |
一、教學目標所要達成之能力培養項目: [依據課程委員會審議通過之課程與基本素養/核心能力關聯表填寫] |
Item |
基本素養/核心能力 Core Literacy/Core Competencies |
相關性 Relevance |
高度相關 |
中度相關 |
SDGs Item |
SDGs目標 SDGs goal |
SDGs描述 SDGs description |
無相關項目 No related items |
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二、教學目標 (Objective) |
1.認知面:[使學生理解、應用、分析、綜合、比較、推論、評估本課程之理論與概念]:
As economies all over the world are increasingly becoming more service oriented, there is a need to go further in the study of all aspects related to the management of service industries. Thus, the main aim of this subject is to provide students a complete and comprehensive picture of the management of service industries, offering them an integrated view of this emerging field of study. Course content include: contextualization of the service sector and its role in the economy, strategic management of services, service portfolio management, innovation and productivity in the service sector, service quality and service systems.
2.技能面[使學生能獲得運用與實做本課程理論與概念之技巧]:
At the end of the course the students will have gained a theoretical and practical knowledge about the nature and practice of the service industry sector. To reach this goal, students will work in groups in order to produce an independent work on a limited research problem within the field of service management.
3.情意面[能引發學生對本課程之興趣,激發學生學習動機,增加觸類旁通與自主學習]:
The theoretical foundations of the course will be imparted in the form of explanatory classes. These lectures will be complemented by specific articles, other reading material, class exercises as well as special seminars. As this subject is eminently project-oriented, students will be required to work in groups in a research project, assessing and evaluating specific aspects of a particular service industry. By carrying out this project, students should demonstrate that they have assimilated the theoretical foundations, and that they are able to link theory with a real-life business situation.
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三、符合教學目標之課程內容設計 |
This course discusses a wide range of basic and advanced industry services sector. In this class, concepts service in industries will be emphasized. Students in areas such as education, business, social work, management and psychology can also gain sufficient understanding on service system to base their work on advanced research in their fields. This class teaches what the various methods mean, when to use them, and how to interpret their results. |
四、先修科目 (Pre Course) |
none |
第二部分/Part II |
一、多元教學方法 (Teaching Method) |
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二、多元教學方法與教育目標的連結 |
您所勾選之教學方法與何種基本素養/核心能力有關? |
1.學生課後書面報告 | 2.小組討論 | 3.學生上台報告 |
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三、參考書目 (Reference) [符合教學目標之參考書目] |
Bordoloi, S., Fitzsimmons, J., & Fitzsimmons, M. (2018). Service management: operations, strategy, information technology. ed. New York: McGraw-Hill Education. Bordoloi, S., Fitzsimmons, J., & Fitzsimmons, M. (2018). Service management: operations, strategy, information technology. ed. New York: McGraw-Hill Education.
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四、教學進度 (Syllabi) [符合教學目標之教學進度] |
教學進度與何種基本素養/核心能力有關?
日期 (Date) |
授課內容 (Course Contents) |
授課教師 (Teacher) |
授課方式 (Teaching methods) |
2023/2/13 |
Understanding Services Understanding Services |
裴必達 |
課堂實作教學 Hands-on practice teaching in classroom |
2023/2/20 |
The Service Economy The Service Economy |
裴必達 |
課堂講授教學 Lecture teaching in classroom |
2023/2/27 |
Service Strategy Service Strategy |
裴必達 |
課堂講授教學 Lecture teaching in classroom |
2023/3/6 |
Designing the Service Enterprise Designing the Service Enterprise |
裴必達 |
課堂講授教學 Lecture teaching in classroom |
2023/3/13 |
New Service Development.
New Service Development |
裴必達 |
課堂講授教學 Lecture teaching in classroom |
2023/3/20 |
Supporting Facility and Process Flows Supporting Facility and Process Flows |
裴必達 |
課堂講授教學 Lecture teaching in classroom |
2023/3/27 |
Service Quality Service Quality |
裴必達 |
課堂講授教學 Lecture teaching in classroom |
2023/4/3 |
Process Improvement Process Improvement |
裴必達 |
課堂講授教學 Lecture teaching in classroom |
2023/4/10 |
Mid-term
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裴必達 |
課堂講授教學 Lecture teaching in classroom |
2023/4/17 |
Service Facility Location Service Facility Location |
裴必達 |
課堂講授教學 Lecture teaching in classroom |
2023/4/24 |
Managing Service Operations Managing Service Operations |
裴必達 |
課堂講授教學 Lecture teaching in classroom |
2023/5/1 |
Service Supply Relationships Service Supply Relationships |
裴必達 |
課堂講授教學 Lecture teaching in classroom |
2023/5/8 |
Globalization of Services Globalization of Services |
裴必達 |
課堂講授教學 Lecture teaching in classroom |
2023/5/15 |
Managing Capacity and Demand Managing Capacity and Demand |
裴必達 |
課堂講授教學 Lecture teaching in classroom |
2023/5/22 |
Managing Service Projects Managing Service Projects |
裴必達 |
課堂講授教學 Lecture teaching in classroom |
2023/5/29 |
Quantitative Models for Service Management Quantitative Models for Service Management |
裴必達 |
課堂講授教學 Lecture teaching in classroom |
2023/6/5 |
Managing Service Inventory Managing Service Inventory |
裴必達 |
課堂講授教學 Lecture teaching in classroom |
2023/6/12 |
Final Final |
裴必達 |
課堂講授教學 Lecture teaching in classroom |
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五、多元評量方法 (Evaluation) [所勾選評量方法之評分加總為100分] |
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六、多元評量方法與教育目標的連結 |
您所勾選之評量方法與何種基本素養/核心能力有關? |
1.期中筆試 |
2.期末報告 |
3.出席狀況 |
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七、講義位址(http://) |
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